What are the responsibilities and job description for the Service Desk Agent position at Unisys?
A company is looking for a Service Desk Agent - Mortgage and Technical Support.Key ResponsibilitiesProvide 1st Level support via telephone and other media, aiming for high first contact resolutionDocument calls and incidents accurately while managing time and workload to meet service levelsAct as a single point of contact for incidents, perform diagnostics, and support multiple clientsRequired QualificationsHigh School diploma required; Associate's Degree or relevant certifications preferred2-4 years of related experience, with a minimum of 6 months in IT Service Desk supportExperience providing Level 3 support for MS Office, MS Exchange, and Windows networksWorking knowledge of data and voice network conceptsFluency in English and local languages of supported countries