Service Writer

United Ag & Turf NE, LLC is currently seeking a Service Writer to join our team! We offer a competitive salary, Health, Dental, 401k match, and many more benefits!

Location: Auburn, ME

Shift Details:

• 8 AM to 5 PM, Monday to Friday

• Busy season (March to November) start at 7:30 AM - locations vary

• Occasional rotating Saturdays , 8 AM to 12 PM (Admin and Corporate roles omitted)

Benefits:

• Competitive Salary

• Medical, Dental, Vision

• Proactive Care Management (PCM)

• Health Savings Account (HSA)

• Prescription Coverage

• Basic Life and AD&D

• Voluntary Life and AD&D

• 401k with match

• Voluntary Short-Term Disability and Employee Assistance Program

• PTO 1 week PTO within the first year, 40 or 56 hours (NY) of sick time

• Wellness plan and discount off of health insurance contributions

• Paid Holidays – 8 a year

• Employee Discount

• Employee Referral Bonus

• Boot Allowance

• Tool Allowance

• Verizon Discount

• Prescription Safety Glasses Reimbursement

• Tech Tuition Reimbursement

Job Summary:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Manages the entire work order cycle process, generation through dosing and invoicing for customer and internal work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops, and helps employees grow their capabilities
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that the company's reputation and image in the community is consistent with company Core Values

Experience, Education, Skills, and Knowledge:

• High School Diploma or equivalent experience
• 1 years’ experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
• Ability to write and speak effectively to individuals and groups
• Ability to effectively lead a team and hold people accountable
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills

About the Company:

“United we are Strong, Stable, and Dependable.”

With our combined know-how and resources at all 28 locations throughout the northeast, we will be able to serve customers better than ever. We chose the name, United Ag & Turf to reflect that the new company is about more than one individual.

At United Ag & Turf we believe that people come first!

• We believe that we have a united team of employees that are dedicated to serve and support customers in all market segments.

• We believe in being united with our customers to listen to specific needs and then deliver the best solutions.

• We work with passion and determination to be the best choice in product selection, investment value, and unmatched support.

• We are united with John Deere to provide the best quality products, parts, and solutions available in the market.

Same great team providing the same great family Service, Quality, and Integrity.

really Hire and United Ag & Turf NE, LLC are working together to find the best candidate for this job.

By applying, you agree to be contacted by our agent, really Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your desired salary for this job?
• What is the best phone number AND email to reach you regarding your job application?
• Can you regularly commute to this Auburn, ME location?

Education:

• High school or equivalent (Preferred)

Experience:

• Service Department operations: 1 year (Required)
• Microsoft Office and internet: 1 year (Required)
• customer service: 1 year (Required)

Work Location: One location