Assistant General Manager - Line Station

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Airport Operations 

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement.  Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement.  Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics.  May be assigned budget responsibility.  Partners with and drives supervisor and frontline team to assess needs, recommend, implement, coordinate, and evaluate sound operational and business processes.  Serves as station service champion.  Directs the customer handling activities and all aspects of the planeside ramp service operation.                                  

• Station Operational Performance - support the achievement of station operational objectives, goals and metrics
• Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications
• Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
• Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goals

Required 

• High School Diploma, GED or education equivalent
• Associates Degree or equivalent work experience
• Minimum 2-4 years leadership experience in an airport operations environment
• 1-2 years line station operational experience (above and/or below the wing)
• Previous experience managing in a union environment
• Strong knowledge of station operations and demonstrated operational leadership skills including customer service, ramp operations, safety and business acumen
• Excellent communication skills; including written and verbal
• Passion for service; drives performance; team leadership; coaches/develops employees
• Responsible for a 24 hour, 7 day a week operation
• Must have ability to work weekends and shift work
• Travel is required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must possess a valid state-issued driver’s license
• Acceptable driving record
• Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptions

Preferred

• College Degree or related field experience in an airline operational environment
• Project Management Experience