General Manager - Airport Operations

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

 

• Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
• Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
• Monitors performance against plans and initiates corrective actions to improve results
• Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
• Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities
• Coordinates and provides functional guidance and supervision of contracted ground handling agents
• Represents airport activities to federal, state, and city agencies as well as the FAA
• Responsible for day-to-day operational performance of assigned domestic outstation
• Maintains a safe, clean and reliable operation
• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
• Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
• Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
• Responsible for compliance with Stations controls and Internal Audit standards
• Manages the station budget, staffing forecasts and resource requirements
• Maintain strong working relationships with OAL/airport authorities/vendors/ governmental authorities (FAA/TSA/CBP)/internal divisions
• Manage vendor service contracts as required
• Maintains an active, visible role with DEI efforts, setting an example for employees
• Ensures brand recognition through being a strong corporate citizen with team in the community
• Responsible for leading with our core4 values

Required 

• High School Diploma, GED or education equivalent
• College degree or relevant experience
• 6-8 years of relevant management experience in Airport Services environment or equivalent experience
• Knowledge of airport operations to include; hub and/or line operations, terminal/ramp operations and ATO, and related technology
• Ability to work in a dynamic, fast paced operational environment
• Knowledge of station controls and Internal Audit standards
• Analytical thinking, goal-directed leadership and service-oriented performance
• Knowledge of operational Corporate policies and procedures
• Strong communication and interpersonal skills
• Demonstrated ability to develop and motivate personnel
• Strong problem-solving skills and drive for excellence
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Travel requirement (quarterly)
• Must possess a valid state-issued driver’s license
• Acceptable driving record
• Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position