What are the responsibilities and job description for the Teller Supervisor position at United Community Bancorp?
United Community Bancorp is the leader of Community Banking. We are committed to continuing this mission. United Community Bancorp stands apart from the competition with outstanding products, leading technology, and breakthrough service. We will be relentless in our efforts to consistently improve our overall relationship with each customer.
Our employees will share and thrive in the success of United Community Bancorp. United Community Bancorp's employees within United Community Bank, Marine Bank & Trust, Brown County State Bank, Mercantile Bank, Farmers State Bank of Camp Point, and Liberty Bank are the single most important asset of our banks. Our employees will reach unparalleled levels of success as we execute this mission.
It is imperative for each employee to embrace this mission to ensure our continued success!
United Community Bancorp, Inc. offers opportunity for growth and development with an excellent benefits package for full-time employees.
Applicants are considered for all positions without regard to race, color, sex, national origin, veteran status, or disability status. As an Affirmative Action/Equal Opportunity employer, United Community Bancorp, Inc., complies with government regulations and affirmative action responsibilities.
All employment is contingent upon the successful completion of a credit and criminal background check and pre-employment drug screen.
Benefits
The following benefit programs are available to all employees:
In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:
Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bancorp are governed by plan documents. Eligible employees will receive Summary Plan Descriptions of certain benefits, as required by law. Any questions regarding United Community Bancorp's employee benefits should be directed to the Human Resources Department.
Teller Supervisor - Springfield, IL
Springfield, IL
The Teller Supervisor oversees overall daily activities of teller staff including training and scheduling and maintaining records of vault and teller cash balances.
Responsibilities will include:
- Performs normal teller duties on a daily basis
- Manages tellers daily operations
- Maintains reports documenting cash outages, balances, time cards, and daily cash recaps
- Assists tellers in locating cash discrepancies, manages unusual transactions, and answers customer questions when required
- Monthly balancing of license plate stickers and savings bonds
- Manages scheduling and designation of additional daily tasks to teller team
- Provides on the job training for tellers.
- Files CTRs when necessary
- Oversees the maintenance and balancing of the ATM
- Oversees the processing and accuracy of proof work
- Balances the cash vault daily using dual control
- Orders and ships currency and coin weekly
- Performs teller audits when necessary (before vacations, surprise audits, etc.)
- Monitors tellers to ensure compliance with procedures and policies (specifically Reg. CC training)
- Ensures all tellers are complying and up to date with bankers training online
- Distributes written and oral instructions on teller operations as necessary
- Ensures all teller stations are properly stocked, secured, and maintained on a daily basis
- Prepares performance evaluations, written warnings, recommendation for increase and encourages staff development
- Recommends hiring, discipline, promotion, transfers and termination of teller staff as necessary
- Conducts regular staff meetings to review problems, policies, procedures and updates
- Knowledge of all regulatory standards
- Completes all training and online testing requirement as assigned
- Have knowledge of and uphold all bank policies and procedures
- Maintains familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
- Proficiency in Microsoft Office (Word, Excel, Access, and Power Point.
- Experience using Web Teller and check imaging software is preferred.
Education/Experience Requirements:
- High school diploma or equivalent
- At least 3 years of teller experience
Additional Requirements:
- Excellent customer service skills
- Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
- Knowledge of financial institution regulations
- Excellent Stress Management/Composure skills
- Problem Solving/Analysis skills
- Strong attention to detail
- Strong time management and organizational skills
- Ability to multitask
- Strong professional integrity in compliance with company policy, and ethical and legal standards
- Ability to practice digression and handle confidential information in a professional manner
- Ability to perform duties independently with limited direct supervision
Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday, with a Saturday rotation. Additional hours may be required dependent upon current branch needs.
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements:
- Ability to stand for up to eight hours
- Requires bending, stooping or standing as necessary
- Requires the ability to hear, speak and/or signal people
- Effectively communicate verbally, in writing, and in English
- Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
- The employee may occasionally lift and/or move up to 25 pounds
Salary : $39,400 - $49,900