What are the responsibilities and job description for the Loan Servicing Specialist II position at UNITED COMMUNITY BANK?
Job Title: Loan Servicing Specialist II
Reports to: Loan Operations Process Manager or Loan Servicing Team Lead
Direct Reports: N/A
Salary Grade: 7
SUMMARY
EDUCATION AND EXPERIENCE REQUIREMENTS
- College degree preferred
- Minimum three years of experience in a Loan Operations/Loan Processing environment or related role
- Detailed knowledge of Retail and Commercial loan documentation requirements
- Knowledge of federal and state regulatory requirements
- Advanced level of communication and organizational skills
- Familiar with LAS and Loan Document platforms with a proficient knowledge of Microsoft Excel & Word
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings and seminars/conferences, etc.
JOB FUNCTIONS
- Performs complex and/or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single team within Loan Operations
- Gather, interpret, and transcribe complex and non-standard information and/or related files to ensure loan boarding packages are input into core system according to bank, regulatory and investor guidelines. Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
- Process complex and non-standard boarding requests, perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines
- Assist Account Officers with questions regarding loan booking and loan maintenance questions
- Provide exceptional customer service by responding to requests and issues in an accurate and timely manner
- Meet performance standards of established production and quality metrics
- Adhere to Corporate policies and procedures as proscribed
SUPERVISORY RESPONSIBILITY
This position does not manage employees.
WORK ENVIRONMENT
United location within the footprint
POSITION TYPE
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
TRAVEL
This position requires minimal travel.
OTHER
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
