What are the responsibilities and job description for the United Fleet Customer Care Rep position at United Fleet Management?
Overview
United Fleet Management (UFM) is seeking a dependable, detail-oriented, and customer-focused Customer Care Representative to join our team. This position is responsible for supporting our customers throughout the full vehicle leasing lifecycle—from initial interest to vehicle pickup/delivery. You will be the primary point of contact for customer accounts, ensuring each step is managed with accuracy, empathy, and efficiency.
Key Responsibilities
Manage both new and existing customer accounts with professionalism and consistency
Facilitate motor vehicle checks to ensure driver eligibility and compliance
Create and manage vehicle lease agreements using DocuSign
Collect and verify insurance documentation
Schedule appointments for vehicle pickups and returns
Proactively communicate with customers via phone and email regarding account status, documentation, and next steps
Respond to and resolve customer inquiries and concerns in a timely and courteous manner
Maintain detailed and accurate records in our system (PEGA) for all customer interactions
Collaborate with internal departments to ensure seamless customer experiences
Uphold UFM’s standards for customer satisfaction, documentation accuracy, and operational efficiency