IT Support Analyst

The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth.

We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices.
• Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points.
• Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training.
• Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam.
• Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive.
• Administer accounts for Google Workspace Suite.
• Maintain inventory of all equipment, software, and licenses.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Collaborate with other technical teams to resolve complex issues and maintain network connectivity.
• Ensure all systems are secure, protected against malware, and backed up.
• Keep up to date with emerging technologies and industry trends.

Requirements:

• Bachelor’s degree in Computer Information Technology or commensurate experience.
• 2 years of experience in desktop support, technical support, or a similar role.
• Proficiency in Microsoft Windows operating systems and Microsoft Office suite.
• Passionate about providing top-notch, one-on-one support to employees.
• Experience with remote support tools and ticketing systems.
• Strong problem-solving skills and ability to prioritize tasks.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.

If you are a highly motivated individual with a passion for technology and providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter for consideration.