What are the responsibilities and job description for the Health Center Manager position at United Health Centers of the San Joaquin Valley?
Overview
The Health Center Manager is responsible for the professional and administrative work of the health centers’ day to day operations. They are tasked with assigning, directing, supervising, and coordinating staff in providing low-cost, quality health care. The Health Center Manager prepares center budgets, places controls over budget expenditures, etc. Is responsible for the overall management of the site’s human resources by ensuring that staff is well trained, competencies are checked, and evaluated regularly. This position represents the organization for the purpose of dealing with licensing requirements and the requirements of regulatory agencies. Measures and evaluates programs and processes with the health center along with regularly participating in UHC’s Quality Improvement Program. Maintains effective communication with the business unites of the organization, external community groups and agencies, and state and federal agencies. Is expected to be and active and visible member of the community in which their site is located and to be that area’s primary representative for United Health Centers.
Responsibilities
Works closely with the Director of Operations and other members of the organization’s management team to:
- Responsible for leading and managing the UHC health center and supporting UHC’s vision of quality health care and excellent customer service.
- Defines the UHC mission, vision, and goals at the site level and is effective at communicating these directives to staff.
- Directs all billing and collecting procedures, to include appropriate coding and ensuring that staff are trained and educated in all local, state, and federal billing regulations.
- Oversees the delivery of patient services to include reviewing physician schedules and forecast data.
- Recruits personnel, supervises, and directs health center staff to ensure the center operates in an effective and efficient manner, ensuring the patients receive a high quality care and excellent customer service.
- Completes various special projects that may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
- Understands and enforces UHC personnel and operations policies and procedures.
Qualifications
EDUCATION
- Bachelors degree with coursework in Business Administration, Health Services, or related field preferred.
- 5 year experience as it directly relates to the responsibilities listed above.
- 10 years of directly related experience can be used in place of the Bachelors Degree.
LICENSE/CERTIFICATION:
- Possess a valid CA Driver's License
PRIOR EXPERIENCE:
- Minimum of 1 year of management experience or 2 years of supervisory experience.
- Minimum 2 -3 years of experience in a health care setting, preferably in an ambulatory care setting.
SKILLS:
- Bilingual Preferred (English/Spanish)
- Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
- Customer-service oriented
- Strong computer skills
- Familiar with adult learning and general training techniques
- Positive professional insight
- Flexibility and dependability
- Demonstrated good problem-solving skills; sound judgment
- Effective leadership/supervisory skills
- Modern office practices and procedures including email
- Intermediate computer skills
- Attention to detail and excellent follow-through on work tasks
- Able to handle multiple tasks simultaneously
