Associate Patient Care Coordinator

Primary Responsibilities : Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system Verifies and updates demographic, insurance, and other patient information Confirms, collects, and posts patient co-payments and other outstanding balances Addresses patient-care related telephone calls via an incoming work queue aligning with department metric Identifies problem related priorities, and responds to emergency needs by contacting / interrupting physician / provider within guidelines Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements Provides patient education regarding managed care plans and referral process Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons In patients when they enter the practice and check patients out and scheduled follow up appointments Performs other duties as assigned Required Qualifications : High School Diploma / GED (or higher) 1 years of experience in customer service, including the ability to multi-task and resolve patient concerns in a timely manner Access to reliable transportation and the ability to travel 10% to other locations as needed for coverage Preferred Qualifications : Beginner level of understanding of software applications such as Microsoft Word, Excel, Outlook, etc. Soft Skills : Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others