What are the responsibilities and job description for the Community Engagement Navigator, Raleigh, North Carolina position at United Language Group?
United Language Group's Bilingual Community Navigator will lead local engagement for the ULG Navigator Program in Raleigh-Durham, North Carolina to promote awareness and utilization of the Healthcare Marketplace. This is a remote position with field duties in the community. Qualified candidates must reside in the Raleigh-Durham, NC metropolitan area.
Essential Duties Responsibilities
- Work with your manager and community stakeholders to help promote healthcare advantages to potential members and targets within the community
- Attend agreed upon local events to interact with people and provide promotional information for education and engagement at the event
- Host booths at events to speak with potential members interested in obtaining information on health plans and direct them to them correct website or contact number for further support.
- Assist callers who need help navigating the Federal Exchange and provide education and support for enrollment of government approved plans to ensure people choose the best plans for their needs
- Track engagement and drive health equity by supporting populations who have limited English proficiency
- Engage potential members in both English and Spanish based on needs and preference
- Track interactions and engagements to measure success of events for reporting purposes.
- Other duties as may be reasonably requested
Education, Experience Skills
- Bilingual (English & Spanish)
- Active member of the Latino community
- Associates Degree preferred or relevant professional working experience
- Minimum of 1 year of experience in healthcare or customer service
- Ability to meet deadlines and prioritize tasks
- Ability to offer personable and supportive in-person communication
- Organized decision-maker with the ability to work independently and in teams
- Strong oral and written communication
- Knowledge of Microsoft Office (Word, Excel, and other database programs)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation
Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.
Inspection of AAP
United Language Group is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
