What are the responsibilities and job description for the Customer Service Officer position at United Security, Inc.?
Overview
We service our clients best when we serve our employees first.
United Security Inc. is one of the fastest growing security services companies in the USA. We work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent to promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!
Job Skills / Requirements
Are you looking to be part of a company where teamwork is encouraged? A company with plenty of growth and career advancement opportunities? Do you want a flexible schedule? Look no further because we are currently seeking a Full-Time Customer Service Officer to join our growing USI team in Cambridge, MA!
Nature and Scope
Nature and Scope
The Customer Service Officer is responsible for engaging with customers. Duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the marketing team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
Principal Duties and Responsibilities
- Customer service: Provide a friendly and seamless experience for customers. This may include answering customer questions, handling complaints, and providing product information.
- Product knowledge: Learn about the products and services offered at the mall and be able to provide accurate information to customers.
- Customer interactions: Greet customers, direct them, and develop rapport with them.
- Customer feedback: Listen to customer feedback and pass it on to the account manager.
- Special offers: Keep customers informed about discounts and special offers.
- Follow up: Follow up with customers to ensure they are satisfied with their purchases.
- Troubleshooting: Troubleshoot common product or service issues.
- Escalation: Escalate queries and concerns when necessary.
- Teamwork: Work with a team of customer service representatives and other departments to find solutions to problems.
- Collaborates with marketing team to distribute media and information to visitors.
- Ability to stay very alert.
- Observe premises frequently to maintain the safety of employees and customers.
- Writing daily reports of any incidents that may occur.
- Ensure building is well secured and there are no trespassers.
Customer Service Specialist Qualifications and Skills
- Must be able to stand for up to 8 hours
- Strong verbal and written communication skills
- Can always stay alert
- Ability to work in high pedestrian traffic environments
Education and Experience Requirements
High School Diploma or equivalent required
Education Requirements (Any)
High School Diploma
Additional Information / Benefits
Benefits include, but not limited to:
- Competitive pay
- Recognition and Reward Programs
- Training and Career Development Opportunities
- Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
- Free parking
- 50 % off T pass for full time employees
- 80% Benefits paid
- Annual bonuses and raises
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits: Medical Insurance, Dental Insurance
Screening Requirements: Drug Screen, Criminal Background Check, Education Verification
