What are the responsibilities and job description for the E-commerce Lead position at United Supermarkets?
The E-Commerce Lead is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the StreetSide leader at store level and is responsible for achieving e-commerce productivity goals. He/She provides ongoing technical training, coaching, and development of the StreetSide team.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assist with the training, scheduling, performance management (to include discipline, separations, etc.) for all e-commerce team members ensure product meets guest demand in an effective and controlled manner
Accurately select the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service
Assist in the sourcing, interview, and selection of all e-commerce team members
Responsible for supervising and ensuring proper order selection and processes are followed to maximize efficiencies ensuring product meets guest demand in an effective and controlled manner
Help set and notify team members of daily operational goals to gain team buy-in
Help monitor product movement and notify Grocery team when adjustments in ordering are needed
Assist E-Commerce team in workload management, monitoring out of stocks and check product substitutions when necessary
Assist with overall guest and team member safety
Designate and assign trainers as necessary
Greet and speak politely with every guest on premises
Perform other duties as requested or required by management
Key Requirements:
High school diploma or equivalent
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
Must be able to lift up to 70lbs and stand for long periods of time (up to 6 hours)
Ability to function as a team member and get along with others
Ability to accept supervisory coaching related to performance, work habits and attitude
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
