TELLER

Job Title: Teller

Employment Status: Hourly - Part-time

Basic Function:

The Bank Teller will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers.

Essential Functions:

• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Answers questions in person or on the telephone and refers customers to other bank services as necessary.
• Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Completes special requests by closing accounts, taking orders for checks, opening, and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
• Reconciles cash drawer by proving cash transactions, counting, and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Bank Teller Qualifications / Skills:

• Customer service
• Attention to detail
• General math skills
• Verbal communication
• Integrity
• Selling to customer needs
• People skills
• Financial skills
• Financial software
• Thoroughness
• Documentation skills

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent
• 2 years consecutive customer service experience in financial services, teller required

$19/hour, 20-25 hours weekly, some Saturdays will be required