Manager of Clinic Scheduling

Overview

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

• Competitive compensation package
• Outstanding work life balance
• Health, vision, and dental benefits
• 401K plan match
• Life insurance (100% company paid)
• PTO and paid holidays
• We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.

Responsibilities

The Manager of Clinic Scheduling is responsible for all patient appointments in clinics across the United Vein & Vascular Centers footprint. Primary areas of focus include schedule optimization, process and policy development, and change management. This position will be the UVVC master scheduler and will lead a team for all scheduling related initiatives.

• Own all aspects of the UVVC schedule for clinic and patient flow to be world class in both productivity and experience
• Lead a team of scheduling coordinators to ensure compliance with UVVC scheduling guidelines
• Ensure eCW system is maintained with up-to-date scheduling changes, including last-minute resource changes, future clinic growth, and resource shuffling
• Track and measure all scheduling-related KPI’s including Speed-to-Treatment, Next Available, Utilization, Error & Exception Rates
• Act as subject matter expert for all scheduling protocols and communicate with relevant staff, physicians, market leaders, and/or executives on the strategy and results of scheduling team initiatives
• Develop and maintain training content for all scheduling employees
• Manage appointment Visit Type/Reasons & their applications
• Partner closely with clinical & health informatics to optimize and automate eCW scheduling processes
• Demonstrate and promote a work culture committed to UVVC’s Core Values: understanding, nurturing, ingenuity, trust, excellence, and diversity
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization
• Other related duties as assigned

Qualifications

• High school diploma required; college degree preferred
• 2-3 years managing large scale health care schedules
• 2-3 years EMR experience; eClinicalWorks experience preferred
• Highly organized and efficient
• Ability to juggle multiple tasks
• Proactive problem solving
• Strong communication skills, both written and verbal
• Strong analytical skills and attention to detail
• Experienced coaching and development of employees
• Cross functional skills to partner with other teams and other businesses
• Strong technical skills and ability to leverage technology to solve problems
• Able to embrace and adapt to new system technologies to support the business
• Dependable; able to meet reliable attendance and punctuality standards