Manager of Donor Relations

Manager of Donor Relations

Safeguarding our team members is an important part of how we ensure our continued work in the communities we serve. As a condition of employment, UWCI requires all new hires to be optimally vaccinated against COVID-19, including the COVID-19 booster, barring an approved exemption. All UWCI team members will need to be fully vaccinated against COVID-19 by October 19, 2021, barring an approved exception.

We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.

We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE. This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.

Inclusion-Courage-Accountability-Respect-Excellence

Position Summary

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The Manager of Donor Relations will manage a comprehensive, integrated donor recognition program as a crucial part of the Major Gifts team. The goal of the Major Gifts team is to cultivate and steward leadership, Tocqueville, Meridian and Transformational donors. The Manager of Donor Relations will work with the Major Gifts team to create a comprehensive program to ensure that donors receive a premier benefit and engagement experience through United Way. Additionally, the Manager will work with the United Way Giving Societies. The goal is to increase donor retention and engagement by enhancing the donor experience.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Individual Fundraising/Donor Meetings

• Meetings discussing donor's giving and interests.
• Annually making asks from portfolio of 100-125 donors to increase their giving, including board member giving. Donor gifts range from $1,000-$9,999.
• Responsible for cultivation, solicitation and stewardship of extensive portfolio of current leadership donors with the purpose of increasing and retaining revenue.
• Achieve donor call expectations (40 annually) and annual fundraising goals.

Develop and Maintain Donor Benefits

• Plan and oversee all leadership donor events, including post event strategies.
• Develop and implement donor benefits for all donors giving $1,000-$9,999 designed to retain and increase giving.
• Create donor engagement benefit strategy for UW life donors.

Maintaining Donor Relationships

• Develop, implement, and maintain a comprehensive system of donor recognition including protocols and reports.
• Coordinating personal thank you's, donor research, phone calls, intentional emails to update donors on the work of United Way and their personal lives and interests.
• Explore and implement target identification, research, prospect management, event-based relationship building techniques and proper communication with donors and prospects.

Donor Communication

• Manage and develop strategy for annual donor communication. Includes Forever United Network newsletter.
• Develop communications and awareness plans in tandem with UWCI marketing team.

Strategic Planning

• Planning to engage donors through meaningful benefits year-round included, but not limited to: email, direct mail, and events.

Database Management

• Recording and tracking donor calls, and emails.
• Maintain accurate reports of current donors list for the Forever United Network ($1,000 ), prospects, and lapsed donors.

Communication

• Regular email communication between UWCI staff and external donors.

Trainings/Workgroups:

• Participate in training/workgroups as required.

Annual Goals: Achieve established goals. Work with the Sr. Manager to ensure goals reflect and align and contribute to the broader goals of the organization.

Flexibility: UWCI is evolving with our changing external environment. Flexibility and adaptability are key attributes for this position. A willingness to take on additional duties to ensure the success of the team is essential.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.

Education and/or Experience

Bachelor's degree required. At least two years of fundraising experience preferred. Knowledge of the central Indiana community and the human service sector is preferred.

Must have excellent written and verbal communication skills, a strong reputation for integrity and professionalism, ability to resolve conflict constructively, strong performance management and evaluation capabilities including the willingness and ability to ensure accountability, ability to build strong relationship both inside and outside UWCI, ability to think strategically, commitment to fostering an inclusive environment consistent with UWCI's commitment to diversity and inclusion. Must have the ability to prepare, explain, and monitor performance, manage a diverse group of donors and volunteers, manage projects and workload, and engage constructively with the other members of the UWCI team.

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  Work experience may substitute for education requirements on a case-by-case basis.

Physical Demands:

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.

• Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.

Core Competencies

United Way of Central Indiana's team is evaluated on the following core competencies:

• Courage
• Accountability
• Respect
• Excellence
• Thinking Strategically
• Stakeholder Experience
• Effective Communication

Position Leader: Leadership Giving Senior Manager

Position Leads: N/A

FLSA Status: Exempt, Full-time

Salary Range: Upper 50's

Benefits: Complete Benefits Package Available

Reviewed: August 2022

Equal Opportunity Employer

Please apply at uwci.org/careers

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.