Inside Sales Associate

Overview of the Company

United Wheels Inc. (“UWI”) is an international, privately held business, with affiliated companies and operations in Asia, the Americas and around the world. UWI is a world leader in the design, manufacture and international distribution of bicycles, e-bikes, and rideable toys, manufacturing more than 6 million bicycles and e-Bikes each year.

UWI owns and operates several bicycle-related subsidiaries. These subsidiaries include:

• Huffy Corp. (https://www.huffybikes.com/), the iconic bicycling company based in Dayton, Ohio, with more than 125 years of bicycling history.
• Buzz Bicycles (https//.buzzbicycles.com)
• Batch Outdoors Inc. (https://www.batchbicycles.com/)
• Niner Brands International Inc. (https://ninerbikes.com/)
• VAAST Bicycles (https://www.vaastbikes.com/)

Summary

The Inside Sales Associate is responsible for driving new business revenue through the sale of UWI IBD Brands, services, and content within assigned accounts. The position will be responsible for learning, supporting, and executing all aspects of the sales process by working alongside the sales teams and providing support in multiple aspects of the sale process within the bicycle specialty retail channel. The position will provide support for our sales team, independent reps and dealers to ensure that doing business with United Wheels is simple and hassle free. In addition, position will also work with the technical and warranty team to assist in processing these requests when needed.

Essential Duties and Responsibilities

BUILD AND MAINTAIN RELATIONSHIPS

• Develop and nurture relationships with prospective and existing customers to understand their needs and provide tailored solutions.
• Work with Sales Manager and General Manager to develop and execute detailed strategic sales plans to demonstrate how to grow business within assigned accounts or territory.
• Build strong relationship with the Sales organization to keep them informed and updates on customer communications and pricing or promotional changes.
• Collaborates with other IBD sales team members to secure new business; Provide input in conjunction with marketing plans and programs to maximize goals.
• Customer service contact for dealers via all available communication channels and on a face-to-face basis to support the Batch Bicycles brand.
• Customer Service contact for assigned regions outside sales team members and Regional Sales Manager.

SALES PIPELINE MANAGEMENT

• Manage order placement and be involved in the entire ordering process including, order entry, warehouse communication, tracking of open orders, and managing inventory to ensure fulfillment obligation.
• Provide input on sales strategies and promotions based on experience and current market climate.
• Ability to identify and communicate effectively with key contacts internally and externally.
• Management of the online B2B system to include maintenance of orders and customers accounts.
• Maintain Customer lists to ensure address and contact information is consistently up to date.
• Provide sales progress, sales metrics, data and for internal reporting and scheduled sales meetings.

PRODUCT KNOWLEDGE

• Demonstrate in-depth knowledge of United Wheels products and services to effectively communicate features, benefits, and value propositions to customers.
• Stay updated on industry trends, market dynamics, and competitor activity to better identify opportunities for business growth and innovation.

COLLABORATION

• Collaborate with cross functional teams including marketing, customer service, rider support and product development to support sales initiatives and address customer needs.

Supervisory Responsibilities

No current supervisory responsibilities

Education and/or Experience

A passion for Cycling and the Outdoors!

One to two years’ professional work experience (internship work accepted). Must possess friendly and courteous customer service skills; excellent communication skills (verbal and written); good grammar, voice and diction, ability to work in a fast pace environment that requires quick decisions to be made; and, in-depth product knowledge. Ability to read and interpret documents such as operating and maintenance instructions and manuals.

Individual must possess a passion for cycling, outdoor recreation, and the outdoor/bicycle industry and a desire to learn from the ground up.

This position may require 5 to 10% of domestic travel.

Competencies

• Customer Focus - Aims to satisfy all customers while maintaining effective relationships, both internal and external. Maximizes those relationships to improve personal, department, and organizational performance. Holds co-workers and customers to a similar standard.
• Energy - Have a tremendous amount of energy and passion for our people, products, and brands. Approaches each date willing to take on the day’s challenges. Operating at their individual peak performance without encouragement.
• Energize - Energize teams with enthusiasm and excitement without intimidating them. Projects a positive mental attitude and can-do spirit, who lifts up members of his / her team. Does not get discouraged by setbacks.
• Edge - Have a competitive edge and an overwhelming desire to win. Hates losing and will give 100% commitment to achieving or exceeding their plan. Willing to make difficult decisions, when called upon.
• Execution - Action and performance oriented and are focused on attaining results. A team player who is reliable and follows through on tasks to completion. Attention to details.
• Increases Company Value - Strives to increase sales, reduce costs, improve efficiency, and maximize profits to increase the value of the Company.
• Innovative / Continuous Improvement - Committed to improving processes, products, services, and a willingness to embrace change for the benefit of our team, department, organization, and shareholders.
• Integrity - The quality of being honest and having strong moral principles; moral uprightness. Elevating challenges in order to collaborate with co-workers, SLT, ELT, and the Board.

Language Skills

Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to write, read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Fluency in English. Ability to speak Spanish is beneficial.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Microsoft Office with strong Word, Excel, and PowerPoint skills required. J.D. Edwards and PayPal preferred.

Certificates, Licenses, Registrations

None Required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 5