Associate Patient Care Coordinator - Naples, FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Schedule: Monday - Friday from 8am-5pm at 15455 COLLIER BLVD Naples, FL 34119

Primary Responsibilities: 

• Greets patient with strong communication and customer service skills both in person and via phone 
• Collects co-payments, co-insurance, deductibles, and issues receipts 
• Answer telephone calls, redirects calls as needed, assist callers with questions or concerns, and takes messages as needed 
• Processes medical records requests, processes referrals, and ensure correspondence is prepared, faxed, and/or scanned appropriately 
• Establishes and maintains effective working relationships with patients, employee, and the public 
• Performs other related duties as assigned 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 years of customer service experience 

Preferred Qualifications: 

• Bilingual in Spanish
• 1 years of related work experience in the medical field

Soft Skills: 

• Strong problem solvers 
• Must have strong communication skills both verbally and electronically 
• Must be a strong team player  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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