UEM Depot Operations Supervisor

WHO WE ARE

UnityBPO is a premier Healthcare IT company serving America’s frontline healthcare workers and their patients. We are the lifeline for clinicians and patients across the country helping them to solve their technology challenges. Through our unique portfolio of clinician and patient products and services, Unity brings the skills, experience, tools, knowledge, and best practices to create immediate resolution to human technology interactions. Bound together by our diverse talent and uncompromising values. We choose to be in places that matter—where doctors are saving lives, where patients are being healed. We believe we are the best company at understanding how to humanize technology and we hire people who live this belief. Our environment is open, honest, and focused on our customers—and our employees’ success. So choose a career path. And rediscover what it's like to enjoy your job.

IT OPERATIONS SUPERVISOR POSITION SUMMARY:

The UEM Depot Operations Supervisor is responsible for supporting Unity’s clients and internal users from the UEM Mobility Depot. The UEM Depot Operations Supervisor will be responsible for the team members that are responsible for configuration, distribution, inventory management and disposal of all tablets, laptops, desktops, and peripheral equipment. Responsibility includes asset procurement coordination, inventory, shipment management and device deployment. The Supervisor will be responsible for the staff that completes the initial configuration and imaging of tablet and laptops devices using approved standards as well as the shipment of devices to clients or internal users. Equipment retrieval, sanitization and secure disposal is also required.

ROLES, RESPONSIBILITIES and EXPECTATION:

• Manage the asset lifecycle
• Supervising UEM staff
• Completing monthly 1:1’s
• Managing metrics of UEM staff
• Vendor relationship management
• Client relationship management
• Participate in proposal and contract writing
• Statement of Work (SOW) reviews
• Responsible for Asset Management records
• Manage device inventory and coordinate device procurement as needed.
• Manage shipping material procurement
• Manage all shipping/receiving records, create shipments with various postal services.
• Successfully resolve common hardware and software problems on mobile devices including tablets, laptops and peripheral devices
• Perform hardware troubleshooting and repair. Coordinate repair services with hardware vendors
• Ability to use UEM configuration management tools such as VMware Workspace ONE and Microsoft Intune
• Handle client communications and meetings
• Attend Customer and Vendor coordinated meetings as required
• Prepare reports as needed
• Meet required productivity expectations, and adhere to required SLAs and KPI’s
• Capacity to work independently and effectively while maintaining good team interactions
• Additional duties as defined by leadership

EDUCATION AND EXPERIENCE

• Associate’s degree or equivalent work experience in Information Technology
• 3-5 years previous IT Experience
• Experience in PC hardware, software and network troubleshooting
• Experience in UEM Configuration Management Software such as Omnissa Workspace ONE and Microsoft Intune
• Experience in ServiceNow or other ITSM tool
• Experience in Microsoft Deployment Technologies such as Microsoft Deployment Toolkit
• Experience in MS tools such as Excel and Word for documentation
• Self-starter that can collaborate actively with others in a cross-functional team
• Excellent organizational/administrative/customer service skills with high standards of quality and agility to re-prioritize as necessary
• Proven ability to work in a fast-paced environment.
• Excellent communication skills to act as a link between end users and higher-level support
• Demonstrated knowledge of Mobile devices and end user Applications

REQUIREMENTS STRONGLY DESIRED:

• Bachelor’s Degree
• Microsoft EndPoint Management Certifications preferred
• CompTIA A and Network Certifications preferred
• Healthcare environment experience preferred
• Loss prevention, workflow and IT security knowledge are a plus

Personal Attributes:

• Integrity, honesty and personal responsibility
• Values employees and can genuinely articulate their positive contributions
• Values teamwork and understands the importance of collaboration
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Ability to make reasonably quick decisions and take informed risks
• Pleasant and approachable demeanor