Intake Coordinator at the Way Station

Description

 *Applications will be accepted through Thursday 8/8; preliminary interviews will be conducted the week of 8/12, with final interviews to follow the week of 8/19.* 

Compensation:

• Non-exempt/hourly
• New hires are placed on our starting wage scale $22.12 to $26.01 per hour.
• Based on performance, there is room to grow on our full wage scale of $22.12 to $29.86 per hour.

Work Schedule:

• Monday-Friday, 40 hours/week
• 6:30am-3pm
  

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

As an intake coordinator for the new Way Station, you would be responsible for providing individuals and families experiencing homelessness with a range of health and social services to assist in improving their health outcomes and aiding their transition to sustainable housing. The Intake Coordinator will welcome clients into the Way Station and provide initial coordination for clients. This includes coordinating clinic appointments and hygiene services, providing reception services for patients, orienting patients regarding UCNW policies & procedures, ensuring clean and orderly condition including janitorial and cleaning duties, and representing the clinic in patient interactions.  More information about the Way Station can be found here.

What We Offer

• A friendly and collaborative team environment
• A competitive compensation package
• The opportunity to be part of a community wide partnership to address homelessness and ensure unhoused people have access to health care.

Generous Benefits:

• Medical, dental, & vision insurance
• 401(k) retirement plan with employer match after 1 year of eligibility
• 6 paid holidays
• Generous paid time off of 108 hours accrued in Year 1 gradually increasing to 196 hours per year over 10 years
• Paid sick leave
• Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
• Life/AD&D insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
• Flexible Spending Account
• Employee Assistance Program
• Alternative transportation incentives
• Healthy Living reimbursement
• Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonus, Will preparation services & a gym discount
• Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness – details can be viewed at Federal Student Aid.

Requirements

•   Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Experience working in a community health center and familiarity with social services in Whatcom County, or equivalent relevant lived experience, preferred.
• One year of experience in customer service, utilizing data entry skills, preferably in a medical or dental office setting strongly preferred. 
• Experience dealing with underserved and/or unhoused populations and cultural competency strongly preferred.
• Ability to respond to disruptive behaviors with trauma informed de-escalation techniques and mitigate occasional crisis situations. 
• Ability to build trust and confidence in our patients and clients through creative and resourceful strategies.
• Ability to address potential conduct issues and violation of policies by patients or clients.
• Knowledge of general medical practice models and processes such as office procedures, medical records, health insurance, etc.
• Ability to effectively engage clients by telephone or in person.
• Knowledge of janitorial/cleaning methods and procedures. 
• Knowledge of the mixing and proper use of cleaning chemicals, including safety considerations.
• Ability to effectively use janitorial/cleaning equipment.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) confidentiality requirements as they relate to health care.
• Ability to understand and respond effectively and with sensitivity to special populations served by UCNW. Special populations include those defined by race, ethnicity, language, age, sex, gender identity, sexual orientation, economic standing, disability, migrant and seasonal worker status, homelessness, people living with HIV/AIDS, and others.
• Uses Microsoft Excel to create tables and simple displays of information.
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Ability to communicate multilingually, a plus.
  

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires that all employees receive annual flu vaccines. UCNW also requires vaccination against COVID-19 as a vital public health measure that has truly been life-saving. We are proud of the leadership role we’ve played in protecting our community from this devastating virus.

  *Applications will be accepted through Thursday 8/8; preliminary interviews will be conducted the week of 8/12, with final interviews to follow the week of 8/19.*  

Salary : $22 - $26