Crisis Support Officer (CSO)

Crisis Support Officer

JOB SUMMARY

The Crisis Support Officer (CSO) is responsible for the overall safety of youth in residential/rehabilitation setting. The CSO is subject to work overtime and be on call.

ESSENTIAL JOB FUNCTIONS & EXAMPLES OF WORK

• Serves as a support to youth with a responsibility for the safety, personal conduct, and care of youth in care.
• Searches for contraband and provides security counts
• Supervises assigned youth in the treatment facility, classroom, and other areas. Performs security of various assigned areas.
• Provides security to youth assigned including constantly observing actions of youth for prolonged periods.
• Performs searches of youth.
• Counsel and Mediate with youth using Trauma Based Relational Intervention
• Physically restrains and secures sometimes assaultive youth.
• Transfers and transports youth, on foot and in vehicles and other forms of transportation.
• Reviews, and properly applies information found in youth records that is related to the youth’s health and safety and to the security of the facility; provides appropriate information to other staff; complies with policies, procedures, rules, and regulations; and prepares and maintains records, forms, and reports.
• Receives competency-based training in Aggression Replacement Therapy and TBRI as used in residential and community service treatment programs.
• Implements group and individual treatment plan interventions.
• Maintains security in buildings, grounds, and other posts; intervenes during emergencies or altercations to prevent elopement and to prevent grave physical harm to youth in the program.
• Supervises movement of youth inside and outside the facility, and takes periodic counts of youth.
• Supervises youth in the performance of work activities and during recreational and religious activities, and conducts inspections for health and safety hazards.
• Interacts critically and constructively with other staff members to develop and implement successful treatment techniques.
• Develops effective, professional relationships with youth, co-workers, and treatment team members.
• Assists youth with their personal issues and refers issues to the group in accordance with the principles of the program.
• Observes and keeps staff informed daily of significant behavioral conditions known about an individual and/or the group.
• Provides services to potentially aggressive/combative youth in a residential treatment setting with a wide variety of temperaments (volatile, mentally ill, suicidal) and specialized needs (chemically dependent, sexual offenders, emotionally disturbed, etc.).
• Learns, understands and demonstrates good judgment following UCH policies, rules, and procedures.
• Works under hazardous, stressful conditions, with possible occurrences of extreme heightened stress.
• Maintains accurate records and files.
• Performs other related work as assigned.

PHYSICAL & MENTAL CHARACTERISTICS

The following physical & mental characteristics are representative of those deemed necessary for an employee to successfully perform the various duties of this job. Reasonable accommodations will be made as needed to enable individuals with disabilities to perform essential job functions.

• Analyzing
• Ability to communicate effectively, orally and in writing.
• Ability to see
• Ability to hear (with or without aid)
• Ability to feel
• Prolonged standing and walking
• Heavy lifting, 150lbs. & over
• Climbing ladders
• Heavy carrying, 150 lbs. & over
• Pulling
• Repeated bending
• Reaching above shoulder
• Grasping
• Walking
• Standing
• Depth perception
• Sitting
• Crawling
• Twisting
• Kneeling
• Pushing
• Stooping
• Climbing stairs

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work with youth in an empathetic and understanding manner.
• Ability to foster the cooperation of the youth in the treatment process.
• Ability to communicate effectively with youth and to explain the progress of the youth to their family members and other treatment staff.
• Ability to remain alert, observant, and physically able to respond appropriately to work situations or emergencies including, but not limited to, physical restraint of youth.
• Ability to intervene and correct behavior and facilitate group discussions and activities.
• Ability to learn verbal and physical crisis intervention/de-escalation techniques and emergency treatment procedures.
• Ability to accept and adapt to changes in assignments, methods, policies, etc.
• Ability to appropriately respond to abusive language and conduct in a manner consistent with instructions received in training.
• Introductory knowledge of individual and group behavior.
• Introductory knowledge of child development and the role of the family.
• Introductory knowledge of the general techniques of communicating with and counseling adolescents.
• Ability to transport youth and travel as necessary.
• Ability to work a variety of shifts, weekends, holidays, and overtime when required.
• Must possess and maintain a valid Class C and/or Commercial Drivers License, with an acceptable driving record and criminal records check.

ELIGIBILITY CRITERIA

Applicants:

Must have graduated from an accredited high school or earned a certified GED. Some experience working with the underserved, including youth who are emotionally/behaviorally at risk.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Are you able to lift, pull, or carry 200lbs or more?

Experience:

• Corrections, Residential Treatment, Security: 1 year (Required)
• Bouncer, Bodyguard: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $19