What are the responsibilities and job description for the HR Shared Services Specialist position at UnityPoint Health?
The HR Shared Services Specialist is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle.
This is a temporary position with the potential to grow into a permanent opportunity.
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Essential Functions/Responsibilities: Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements. | % of Time (annually) |
Customer Service · Answer and respond to incoming phone calls in adherence with AskHR protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned. · Provide assistance to managers and employees with time-sensitive requests, such as timecards, HRIS (Lawson) navigation, etc. · Provide first-level assistance to managers and employees with HRIS self-service tools. · Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations. · Serve as a first contact to answer employee questions about company correspondence and clarify any company communications and policies
| 75% |
Departmental Support · Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE). · Participate in and share expertise during team meetings and training sessions. · Advocates for employees and facilitates escalated inquiries with HR Business Partner or Centers of Excellence as needed. · Assist in the expansion of self-service tools.
| 10% |
Research · Conduct routine research to resolve submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned. · Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.
| 5% |
Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. · Demonstrates ability to meet business needs of department with regular, reliable attendance. · Employee maintains current licenses and/or certifications required for the position. · Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. · Completes all annual education and competency requirements within the calendar year. · Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
| 10% |
Qualifications
Education Requirements:
Associate’s degree in HR, business, or technology (or applicable work experience).
Bachelor’s degree in HR, business, or technology (or applicable work experience).
Two years in customer service, HR or IT experience.
- Area of Interest: Business Professionals;
- FTE/Hours per pay period: 1.0;
- Department: HR Shared Services;
- Shift: Monday to Friday; 8:00AM to 4:30PM;
- Job ID: 153470;
Salary : $38,200 - $48,400
