What are the responsibilities and job description for the Medication Therapy Management Coordinator position at UnityPoint Health?
We're seeking a MTM Coordinator to join our team!The Medication Therapy Management (MTM) Coordinator partners with our Medication Therapy Management (MTM) pharmacists to ensure the department runs smoothly and can care for as many patients as possible. They will provide both direct patient contact, such as outreach and scheduling, as well as behind-the-scenes support for billing, prior authorizations, and population health metrics.
This position is open to remote/work from home. Must reside within the UPH geographies of Iowa, Illinois, or Wisconsin.
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Patient Outreach, Scheduling, and Follow-up
- Process referrals to the MTM team in utilizing Epic and schedule as needed
- Responsible for identifying care gaps for patients, proactively outreach patients to schedule appointments on behalf of the MTM pharmacists and team
- Greet patients and check them in for face-to-face appointments as needed
- Provide phone support, including accurate messaging and spelling, screening, scheduling appointments, and directing callers to appropriate team members or clinics as needed
- Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes
- Follow-up with patients between visits to collect, document, and communicate accurate information including medication list changes, blood sugars, and other patient-specific information
Back Office Support
- Under supervision of the pharmacist, help complete paperwork such as prior authorizations or copay assistance programs to help patients access affordable medications
- Review charts to ensure MTM billing requirements are met
- Collaborate with payors to ensure good communication on share goals such as HEDIS metrics
Department Support
- Triage patient lists generated from payors or UPH stakeholders to assign to the appropriate pharmacist
- Assist with data collection for internal projects
Qualifications
Education:
High School degree
Experience:
At least one (1) year of Healthcare-related experience
License(s) /Certification(s):
Valid driver’s license when driving for any vehicle for work-related reasons.
CMA or CPhT preferred
Knowledge/Skills/Abilities:
Strong interpersonal skills
Ability to Prioritize
Strong professionalism
Patient-focused
Basic understanding of Microsoft Excel
- Area of Interest: Pharmacy;
- FTE/Hours per pay period: 1.0;
- Department: Medication Therapy Management;
- Shift: Monday-Friday, Days;
- Job ID: 135920;
