Patient Advocate

Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient units for adolescents, adults, and older adults; and a private residential rehabilitation program. Friends Hospital is easily accessed via public transportation and has free, safe, on-site parking.

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Job Summary:

Under the direction of the CEO, Serves as the Patient Advocate for Friends Hospital. The patient advocate will coordinate the investigation, resolution, documentation, and reporting of all grievances received from patients, guardians of family members, as appropriate, to complainants, staff, management, and leadership. The patient advocate collaborates with departmental leaders to ensure resolution of concerns presented.

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill and ability to meet the minimum requirements for this position. Patient Advocate must demonstrate flexibility and adaptability to meet the needs of the department and hospital and meet with the patients.

Education: Bachelor's degree. Clinical, concentrations preferred.

Experience: Prefer 2 years working in Behavioral Health. Knowledge of patient advocate role and function preferred.

Licensure/Certification: None

Knowledge: Knowledge of and skills working with different departments within Fairmount. Knowledge of patient advocate and its importance within the facility.

Environmental Conditions: General office environment and office equipment. Extensive use of computer and monitor.

Competencies/Trainings

Handle With Care, CPR, Verbal De-escalation, Age Specific Training, Therapeutic Boundaries, Hand Hygiene, Assessment and Prevention of Risk, Patient Observation Rounds, Therapeutic Milieu, Informed Consent, Infection Control, Patient Bathroom Competencies, Code of Conduct, Group Expectations, Fire Safety, All Safety Test, Clinical Staff Safety Test, any additional assignment assigned by the facility.

Environmental Conditions:

Exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood and body fluids, and other hazardous waste. General hospital environment.

Physical Requirements:

Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull, and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, and stooping. Drug and alcohol free as evidenced by negative results of post-offer, pre-employment urine drug screen.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off
• Tuition Reimbursement Program
• Career development opportunities within UHS and its 300 Subsidiaries

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Minimum of Master's Degree in Divinity

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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