What are the responsibilities and job description for the Front Desk Associate/Customer Service Representative position at Universal Transportation Systems?
Are you looking for a position where you can make a difference? If so, then this is the opportunity you have been looking for!
Universal Transportation Systems, LLC. has openings for friendly, reliable and professional associates to join our growing company!
Who are we? UTS provides transportation for students, elderly, developmentally disabled clients and clients of all age ranges to school, work, doctor’s appointments etc. We primarily service the City of Cincinnati, Columbus, Fairfield, Middletown, Hamilton, Westchester, and Dayton, OH areas.
Compensation: $16.00/ hour
Shift: 4:30am-8:30am, 1:00pm-5:00pm (Monday-Friday)
What do we offer?
- Health, Vision and Dental Insurance
- Paid Vacation
- Plenty of Overtime Opportunities
What are we looking for?
- High school diploma or GED equivalent
- Minimum of 2 years experience in an office or customer service setting required
- Proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above average knowledge of Microsoft Office.
- Provide accurate and friendly customer service in a timely fashion.
- Triage issues and respond appropriately to issues of greater importance.
- Handle customer inquiries and complaints by providing appropriate solutions.
- The ability to troubleshoot and find alternative solutions in a fast-paced work environment.
- Communicate any negative trends or problems to the management team.
- Troubleshoot problems with employees, students, and campus administration.
- Follow company communication procedures, guidelines, and policies.
- Maintain accurate records of customer interactions.
Please apply in person at 1669 Harmon Avenue, Columbus, OH 43223. (M-F 8am to 4pm). You may also call or text Ms. Logan to schedule an interview: 614.594.9050 between 8am and 4pm or schedule your interview today at the link listed below.
https://go.oncehub.com/utsohiocolumbus
UTS believes in promoting from within and supports a culture of building career opportunities. Apply today to join our growing team! We look forward to speaking with you soon!