What are the responsibilities and job description for the Office Professional IV position at University of Central Missouri?
Special Instructions:
This is a full-time benefits-eligible position. Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE: A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.
Working hours:
This is a full-time benefits-eligible position. Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE: A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.
Monday-Friday 8:00 am -5:00 pm
Occasional nights and weekends
Bargaining Unit No Work Location Warrensburg Campus Posting Date 03/19/2023 Closing Date Open Until Filled Yes Position Purpose
Occasional nights and weekends
The Office Professional IV in the Success Advising Center (SAC) will assist the Director by overseeing all student/customer facing operations, responding to student and other customer needs real time, while providing vision and continuous improvement of processes to achieve and maintain top levels of customer service and efficiency. Provides direct supervision of the SAC Office Professional serving as an Operations Coordinator, and the student employees (Operations Assistants) responsible for carrying out the student/customer facing operations duties.
This position will provide campus-wide systems analysis and support of the Education Advisory Board’s student success management system, Navigate, a comprehensive technological platform that links administrators, faculty, staff, and advisors in a coordinated care network to support student success, along with other technology systems supporting student success, including collaborative initiatives involving the Office of Technology, and the Office of Institutional Research.
This position will also serve as the SAC Budget Analyst and Coordinator.
Education & Formal Training Bachelor's degree (Specify field(s) of study below), Education/Experience substitution (specify) Other Education & Formal Training
This position will provide campus-wide systems analysis and support of the Education Advisory Board’s student success management system, Navigate, a comprehensive technological platform that links administrators, faculty, staff, and advisors in a coordinated care network to support student success, along with other technology systems supporting student success, including collaborative initiatives involving the Office of Technology, and the Office of Institutional Research.
This position will also serve as the SAC Budget Analyst and Coordinator.
Bachelor’s degree required.
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA or 60 credit hours = 2 years experience; BA/BS or 120 credit hours = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.
Computer Skills Word-Processing, Spreadsheet, Presentation, Desktop Publishing Experience
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA or 60 credit hours = 2 years experience; BA/BS or 120 credit hours = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.
1. Management – At least one year’s experience of management and/or supervision preferred
2. Customer Service – At least two year’s experience in a fast-paced, customer-focused environment preferred
3. Technology – Must be proficient with applying problem-solving skills to issues using technology
4. Analytical – Must be able to collect, organize, visualize, assimilate, find patterns, draw conclusions, and find solutions using various data sets
5. Familiarity with the University of Central Missouri preferred
6. Experience with Banner, Degree Works, MyCentral, SSC-Navigate, Blackboard, Schedule Planner, Focus, or other systems and programs in a higher education environment preferred
Other Experience Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Criminal History check, Driver's license Other Licenses, Certificates, Registrations, & State/Federal Requirements Special Skills, Abilities, and Knowledge: Attention to detail, Budget-related skills, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Supervisory skills, including motivation, delegation of duties, evaluation, etc, Management and/or administration skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Other Special Skills, Abilities, and Knowledge
2. Customer Service – At least two year’s experience in a fast-paced, customer-focused environment preferred
3. Technology – Must be proficient with applying problem-solving skills to issues using technology
4. Analytical – Must be able to collect, organize, visualize, assimilate, find patterns, draw conclusions, and find solutions using various data sets
5. Familiarity with the University of Central Missouri preferred
6. Experience with Banner, Degree Works, MyCentral, SSC-Navigate, Blackboard, Schedule Planner, Focus, or other systems and programs in a higher education environment preferred
Ability to interact with, engage, discern needs, and serve diverse populations to meet their needs in a highly efficient and professional manner.
Ability to work independently and make decisions.
Ability to work in an environment with frequent interruptions and other distractions.
Specify sensory abilities: Physical & Environmental Factors: Lifting (weight) - 20 lbs. Other Physical & Environmental Factors Lifting weight Special Working Conditions: Travel required, Irregular work hours, Professional appearance, Work in stressful conditions Other Special Working Conditions
Ability to work independently and make decisions.
Ability to work in an environment with frequent interruptions and other distractions.
Occasional evenings and weekends to support SAC mission demands.
Ability to Keyboard Special Qualifications: Other Special QualificationsSalary : $17 - $0
