Operations Associate

Department Booth Executive Education: Operations 3 About the Department The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 54,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/. Job Summary Supports the Operations and Global Program Management team managing client relations from initial contact through close of program execution, processing client registration and requests for information and faculty relations. Provides high-level support to the global program management teams. Working with the Global Program Management team, the Operations Associate facilitates inter-office alignment on faculty and client information details utilizing superior communication skills and traceable documentation. Attention to detail is imperative to fulfill evolving faculty, client and staff needs. Responsibilities Acts as the owner and primary point of contact for the global program management team to organize, coordinate and execute logistics related to the delivery of programs. Collaborates with members of the Operations and Global Program Management team to assist with the delivery of programs to clients and participants. Responsibilities include setting up and presenting materials for registration, printing program materials, program material inventory, aggregating and analyzing program evaluations, fulfilling client, faculty and participant requests, and managing classroom needs (opening and closing programs). Supports online sessions, delivered primarily via the Zoom platform. This includes serving as a host for virtual sessions, sharing documents and videos, administering polls, coordinating break out rooms, monitoring attendance, and facilitating communication with faculty and participants to ensure a smooth delivery. Acts as an ambassador for Booth and a resource for clients and participants before, during, and after attending programs. Ensures compliance with relevant Booth, University and other policies and guidelines. Interacts with prospective clients and participants, being informative on Executive Education program offerings; must be well versed and up-to-date on all course objectives and schedules. Program schedules vary across programs. Flexibility to work early mornings, evenings and weekends (as needed) required. As a team player, represents the brand and proactively collaborates with manager, teammates and faculty to ensure the success of Executive Education and Chicago Booth overall. Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies. Maintains the leader's calendar. Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Manages a portion of the leader's budget, monitoring and reconciling accounts. Prepares financial and/or administrative reports. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). --- Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. --- Certifications: --- Preferred Qualifications Education: Bachelor’s degree. Technical Skills or Knowledge: Computer proficiency in Microsoft Office Suite. Comfort with Zoom or Microsoft Team meetings functions. Preferred Competencies Work independently and as part of a team. Achieve objectives with minimal direction. Demonstrated ability to prioritize own work and multi-task; strong project management skills and attention to detail. Work as a sole contributor as well as collaborate with others in a cross-functional team environment. Cultural sensitivity, DEI awareness and strong emotional intelligence. Excellent communication skills including verbal, written and presentation. Routinely and independently exercise sound judgment and creative problem solving skills in making decisions. Comfort with technology, including the ability to maintain a calm and assuring composure when technical glitches occur. Work under pressure and on multiple projects simultaneously, set priorities, and meet deadlines consistently. Working Conditions This position is expected to work in the office. Application Documents Resume/CV (required) Cover Letter (required) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Administration & Management Role Impact Individual Contributor FLSA Status Non-Exempt Pay Frequency Biweekly Scheduled Weekly Hours 37.5 Benefits Eligible Yes Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Posting Statement Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward. The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.uchicago.edu/