What are the responsibilities and job description for the Case Manager position at University of Colorado?
Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS)!
The UCCS Wellness Center is currently seeking applications for a Case Manager. The Case Manager is responsible for providing support to UCCS students, staff, and faculty by doing case specific needs assessments and connecting them with on- and off-campus resources. This position primarily works collaboratively with Wellness Center Mental Health Services (WCMHS) clinicians and UCCS CARE team members to get referrals. In addition, this position would take requests from UCCS staff and faculty when they might want to consult about their circumstances, to connect them with the most appropriate resources. This is a part-time, 30 hour per week position.
Who We Are:
The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here:
The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report in 2023, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page:
Job Duties:
This position provides non-clinical and at times clinical services. The following are the primary examples of
work expected from this position:
- Attending all CARE team meetings to become familiar with the cases that would benefit from support from the case manager, to connect them with on- and off-campus resources. Once the CARE team determines the student would benefit from the case manager’s support (because the case has a significant mental health component), collaborate and coordinate with the Case Manager from the Dean of Students’ Office, to provide the most thorough and effective support possible.
- Getting referrals from WCMHS clinicians (via, phone, TEAMS messages, e-mails, or Medicat messages), to research, find, and connect the best resources that are accessible for our students. These resources may be clinical in nature (e.g. student is graduating, so they need to find a community clinician they can work with, based on their insurance coverage, clinical needs, financial and transportation needs, etc.); or they may be non-clinical (e.g. connecting the student with TESSA’s legal team, or helping the student find a low-income housing option, etc.).
- Taking self-referrals from UCCS staff and faculty (via, phone, TEAMS messages, and/or e-mails), determining the needs of the community member (carry out a needs assessment), and connecting them with the appropriate resources and services in the community.
- Carrying out needs assessments for each individual case so that an appropriate level of care is determined and planned. This may be carried out solo with interviews, or if there is a need for assessment of clinical mental health condition, in collaboration with the WCMHS clinicians who serve in the CARE team.
- If there is a need, helping students practice emotion regulation skills, basic assertiveness, and other interpersonal skills to be able to improve accessibility of resources.
- Once the referrals are made, following up with each case to make sure the needs are met; if not, continuing to work with the case until the established services and the resources start to benefit the individual.
- Collaborating with the WCMHS Director to do outreach and education to the entire campus community, both about available resources for various populations, and about the role of this position on campus.
- Providing training to all who are accepted into our Wellness Center training program with specific emphasis on providing training to social work students.
- Providing mental health screenings for students who are seeking mental health services, writing a screening note so that student can then be placed on the wait list or staffed as a crisis with a mental health clinician.
- Assisting with any walk-in crisis as needed when other professional staff are not available. Identifying the crisis, providing safety measures, and making sure the student is staffed appropriately based on the level of crisis with a mental health clinician.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Job Competencies:
The following knowledge base and skills sets are critical for this position:
- Excellent interpersonal skills to be able to reach individuals in crisis who may not have access to their best judgment.
- Excellent verbal and written skills to be able to communicate accurately and effectively with students, staff, and faculty this position will serve, with referral sources, and with the resource agencies and individuals this position will work with to make referrals.
- In-depth knowledge of community health, mental health, and legal resources, and services, in addition to basic knowledge about health and mental health care coverages, and services that work with those insurance plans.
- Clear understanding of crisis and emergency procedures and practices.
Work Location: On-Site
This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
What We Offer:
Salary Range: Generally starting at $37,397.25 - $45,330.00 per year at 75% time.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The University of Colorado Colorado Springs offers excellent benefits, some of which include:
- Medical insurance, with the lowest cost option being $0 to the employee
- Dental, Vision, Life and Disability insurance
- Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
- Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
- Tuition Assistant Benefit available to you or a dependent
- Paid Parental Leave after 12 months of employment
- Off Campus Housing Resources
This position is dependent on the availability of auxiliary revenues funding.
Tentative Search Timeline:
- Priority will be given to applications submitted by August 4, 2023. However, this posting will remain open until filled.
- The potential dates for interviews with the search committee will be the week of August 21, 2023.
- The potential dates for interviews with the supervisor and appointing authority will be the week of August 28, 2023.
- The potential employee start date is September 15, 2023.
The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.
UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.
The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
Please note that while the position details both required qualifications as well as preferred qualifications below, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.
Minimum Qualifications:
- Master’s level formal education from a health or mental health related field
- Licensed Mental Health Professional (Licensed Professional Counselors, Licensed Marriage and Family, Psychologists, etc.) in the state of Colorado or ability to obtain license within 3 months of employment.
Preferred Qualifications:
- Hold a license in Clinical Social Work and are able to practice in the state of Colorado.
- Fluent in Spanish and is able to provide services to UCCS community in Spanish.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 20 pounds
To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.
Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.
Salary : $37,397 - $45,330
