Student Services Specialist

Title: Student Services Specialist
Position Number: 0096833T
Hiring Unit: C OF BUS ADM, BUS ADM DEANS OFF, BUS ADM DEANS OFF
Location: UH at Manoa
Date Posted: 07/17/2024
Closing Date: 07/31/2024
Band: B
Salary : salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Temporary
 
Duties and Responsibilities

1. * Responsible for the day-to-day management of the undergraduate Office of Student Academic Services, under the supervision of the Senior Director.
2. * Conducts research on the method and delivery of all student services and makes recommendations to the Senior Director as needed.
3. * Responsible for the scheduling assignments of all OSAS personnel in order to meet the needs of the students.
4. Serves as the first line of support to effectively handle student questions and to resolve student issues using professional judgement. Makes appropriate referrals as necessary.
5. * Authorized to update all student official records and maintain these records in compliance with federal regulations.
6. Serves as the point of contact for all inquiries regarding admission, graduation, and related student services.
7. * Manages all electronic and hard copy student information and direct marketing including the OSAS bi-weekly newsletter, website, and bulletin board under the direction of the Senior Director.
8. * Responsible for the process of maintaining the College website for course articulations from international partner universities, to support 100 students who annually participate in the College's International Exchange program.
9. * Assists with conducting informational meetings for students, including off campus sites, intra-state and the Continental U.S. Meetings may take place during nights, weekends and holidays.
10. * Creates and facilitates initiatives that support underrepresented students at the College.
11. * Serves as primary Advisor for a caseload for approximately 200-300 business students from admission through graduation.
12. * Provides information to assist student academic progress and the impact on degree seeking goals, including progress checks, graduation checks, and taking appropriate institutional action.
13. * Establishes and maintains regular communication with majors via email and other means to facilitate access to research, scholarships, internships, employment, and other opportunities for students, through graduation.
14. * Keeps abreast with UH Curriculum changes and academic information important to undergraduate students
15. * Serves as a liaison to the various internal/external agencies (Admission/Records, Registrars, Cashiers, Academic departments, etc.) to resolve and/or assist in resolving any student issues, concerns or problems.
16. Other duties as assigned.

1. Possession of a baccalaureate degree in Business Administration, Counseling, Psychology, or related field and 3 year(s) or progressively professional experience with responsibilities for student academic services; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices, and techniques in student academic services as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student academic services.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
9. Ability to work nights, weekends, holidays, and travel intra-state and to the Continental U.S. as needed.

1. Proven knowledge of UHM policies/procedures in the area of student services and academic advising models.
2. Experience working in a higher education academic setting, preferably within the UH 10- campus system.
3. Virtual and/or in-person teaching experience within an accredited college or university campus.
4. Experience/knowledge advising students in business curriculum requirements.
5. Demonstrated ability to develop and deliver programs aimed at student success and retention.
6. Experience in facilitating student support groups and establishing rapport with diverse groups of people.
7. Demonstrated ability to work as part of a team in a fast-paced work environment.

1. Cover letter describing how you meet the minimum qualifications, desirable qualifications (as applicable), and reason for applying for this position.
2. Names and contact information (including email addresses) of at least three (3) professional references.
3. Current resume.
4. Transcripts or equivalent documents from the institution of highest educational level relevant to job sought (copies are acceptable but official originals are required upon hire).

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/