What are the responsibilities and job description for the Non-College Work-Study | User Support Services position at University of Houston-Downtown?
Non-College Work-Study | User Support Services
492841
Part-Time
User Support Services
Duties:
- Answers IT Service Desk phone
- Provides data entry for User Support Services using an online help desk ticketing system
- Greets UHD students, faculty, staff, and guests in assigned areas
- Provides first-tier technical support to UHD students, faculty, and staff
- Performs opening and/or closing procedures as defined for assigned areas
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Knowledge of Windows Operating Systems, Internet Browsers, the latest two versions of Microsoft Office
- Knowledge of and experience working with a variety of wireless devices
- Have basic software and hardware troubleshooting experience, End-user support
Qualifications:
- Must be a current UHD student
- Must have prior customer service experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are an Equal Opportunity Institution.
