Program Manager 1 - Student Services (Admissions, Advising, and Recruitment)

Department: Student Services Salary: $43,000 - $48,900

Description

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, students workers, programs or processes.

• Plans and develops procedures for administering a small or medium-sized department or program.
• Oversees program expenditures and ensures adherence to budget.
• Provides guidance to subordinate staff and evaluates performance.
• May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Reviews reports of budgets and activities.
• Prepares ad hoc reports as needed.
• May administer grants and grant-related related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.
  
  

Additional Responsibilities

• Plans and develops procedures for administering a small or medium-sized departmentor program.
• Admissions Advising
• Advises prospective applicants (approximately 25% of time), either in-person, virtually, or through other communication platforms.
  
  

ii. Assists in developing advisor training sessions.

iii. Develops and facilitates admissions advising sessions (in person, virtually, and through other platforms) for prospective applicants and key influencers.

• Admissions Processing
• Conducts timely and accurate application file reviews for approximately 30% of applicants, including follow-up communication with applicants and the admissions team.
• Recruitment
• Participates in webinars and outreach recruiting events – including but not limiting to open houses, community outreach, tours, and information sessions delivered through various platforms (in person, virtually, etc.). Recruitment activities will comprise approximately 25–30% of responsibilities; some travel is required.
  
  

ii. Builds relationships with prospective students, influencers (e.g., pre-health advisors, mentors), and community organizations to promote trust and engagement with the UHCOP program.

• Interview Day
• Supports and coordinates activities on interview day, as assigned.
• Oversees program expenditures
• Manages outreach event expenses in accordance with the approved budget and university policies.
• Provides guidance to staff
• May provide performance feedback to student workers or their direct supervisors, as appropriate.
• May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Assists in developing advising and recruitment materials for use in print, on the website, through social media, and via CRM platforms.
• Assists in developing the advising training manual.
• Assists in drafting communications for CRM platforms and social media outreach.
• Reviews reports of budgets and activities.
• Prepares ad hoc reports as needed.
• Prepares advising reports and contributes to recruiting data and presentations
• May administer grants and grant-related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned
  
  

This is a 100% in-person position. There will be 25-30% of traveling (in Houston, in or out of state) for this position at various times of the year.

MQ: Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience is required.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.