What are the responsibilities and job description for the STEPS Customer Access Assistant position at University of Kentucky Health System (Uk Health)?
Posting Details
Posting Details
| Job Title | STEPS Customer Access Assistant |
|---|---|
| Requisition Number | TE08802 |
| Department Name | H3280:Command Center |
| Work Location | Lexington, KY |
| Salary Range | $15.00/hour |
| Type of Position | Temporary |
| Position Time Status | Full-Time |
| Required Education | |
| Required Related Experience | |
| Required License/Registration/Certification | |
| Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs. |
| Shift | 10:30 am – 8:30 pm |
| Job Summary | Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services. |
| Skills / Knowledge / Abilities | The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | |
| Deadline to Apply | 05/08/2025 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Salary : $15
STEPS Custodial Worker
University of Kentucky Health System (Uk Health) -
Lexington, KY
