What are the responsibilities and job description for the SYSTEM SUPPORT ANALYST position at University of Missouri-Columbia?
Division of Information Technology
Duties include but are not limited to:
User Assistance:
* Provide superior customer service to our research faculty, staff, and students in person and via remote support tools.
* Answer questions and provide support to research faculty, staff, and students.
* Interact with university staff both in person and remotely.
* Use standard tools for professional communication (email, phone calls, remote sessions).
Device Support:
* Coordinate and track use of IT resources, vet hardware/software purchases, and manage software renewals.
* Serve as an information resource for various devices (Windows, Apple, mobile).
* Troubleshoot desktop computers, printers, laptops, tablets, and other hardware.
Software Support:
* Specialized support for university-approved email applications.
* Second-tier support for approved software and applications.
* Integrate different computing systems as needed.
Consulting:
* Provide one-on-one consulting on operating systems, supported applications, and network connectivity.
* Resolve complex hardware and software issues.
Administrative Tasks:
* Coordinate the actions of different specialty IT groups to resolve various technical issues.
* Plan, test, and implement IT projects to enhance services.
* Ensure compliance with software licenses.
* Stay informed about new products and technologies.
Monday - Friday, 8am - 5pm
High school diploma required.
Demonstrated experience and knowledge of computer hardware, software, and operating systems.
Direct customer support in an academic or research environment is highly desirable.
Demonstrated ability to facilitate communication between technical, non-technical, and academic topics.
Salary Range: $15.00 - $25.00 Commensurate with experience
University Title: System Support Analyst
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
Salary : $15 - $25
