Program Specialist

Position Number:

113140

Position Title (Classification Title):

Program Specialist 113140

Working Title:

Contracts and Assignments Specialist

Job Summary:

Under the supervision of the Assistant Director of Housing Administration, performs room assignments and room changes. Assists with student no show process. Meets with students (and family members) to discuss housing options and amenities, the contracts and assignments process, room changes, and at other times deemed necessary to provide excellent customer support.
Meets with students and family in office as well as during tours and events, sometimes outside of typical work hours, to review contract processes, housing options, and room changes.
Provides a positive, self-motivated experience by having excellent interpersonal communication skills. Works in an environment requiring strong emphasis on providing superior customer service in conformance with the University and Departmental mission and values.

Department

Housing Residence Life

FLSA:

Non-Exempt

Minimum Qualifications:

A high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Position Qualifications:

A high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Knowledge of basic math skills; knowledge of the operations of a housing and residence life office.

Preferred Qualifications

Department of Housing and Residence life work experience; computer operations and software knowledge at an intermediate level; Housing contract and room assignment work experience.

Essential Functions / Job Duties:

• 40% - Aids students and families in understanding housing offerings and the contract and assignments process. Assists in trouble shooting contract submission issues. Monitors Housing email account and communications log, ensuring students, residents and families received timely and excellent customer service. - (Essential)
• 35% - Performs room assignment process under the direction and guidance of the Assistant Director, ensuring students get accommodations most closely meeting their needs. Assists with room changes and contract cancellation requests as needed during peak periods. Assists with student no show process - (Essential)
• 10% - Support Housing & Residence Life marketing and informational events for all student classifications (FTIC & Upperclassmen). This includes tabling, tours, and calling campaigns. Set up tour rooms and tour schedules. - (Essential)
• 14% - As time permits, provides administrative support for Housing and Residence Life staff and various projects to support the Housing program. Occasionally, the Program Specialist will support the general office functions in the Housing Central Office. - (Essential)
• 1% - Engage in activities, commensurate with their position, that advance multicultural competence. Other duties as assigned. - (Essential)

Physical Demands:

• Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
• Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Reaching with hands and arms: Frequently
• Climbing or balancing: Frequently
• Stooping: Occasionally
• Use of hands to handle objects: Frequently
• Lifting up to 10lbs: Occasionally
• Lifting up to 25lbs: Occasionally
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:

This position requires a criminal background screen

Number of Vacancies

1

Work Hours

8:00 am - 5:00 pm, Monday-Friday

FTE

1.0

Salary Range

$30,000

Pay Basis

Annually

Closing Date:

02/25/2022

Special Instructions to Applicants:

Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.