What are the responsibilities and job description for the IT PROFESSIONAL II position at University of Wisconsin–Madison?
This position is in the Service Desk and PC Support Group within the WSLH Office of Information Systems (OIS). WSLH has about 550 desktops, 95 laptops and 250 instrument PCs that are supported by this group. These are primarily Windows based machines. In addition to standard productivity software applications like Microsoft Office and Adobe, this position would also support a wide variety of 3rd party applications such as Epic Beaker and Cisco Endpoint Protection. The position also provides support for the various instrument software and their connections. On occasion this position may perform user authorization/deactivation, mobile device support, or other similar duties.
This position is responsible for the setup, management and troubleshooting of workstations including hardware and software and will be required to work with other staff to develop and implement procedures for the installation and deployment of new software and updates to current software. Furthermore, they will perform routine and non-routine troubleshooting for computer problems and consult with customers to understand their business problem and determine the best way to meet their information needs. This position will also be required to travel between multiple buildings to perform this service. This position participates on IT project teams, representing the team when assigned and is responsible for executing project tasks and producing deliverables as outlined in project plans.
- 25% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
- 50% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
- 25% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Preferred
Bachelor's Degree
3 years of relevant work experience preferred.
UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.
Monday through Friday - 7:45 to 4:30 pm.
Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Ongoing/Renewable
Minimum $26.45 HOURLY
Depending on Qualifications
The salary range for this position is $26.45 - $31.25/hour dependent upon experience and qualifications. In addition to base pay, the employee in this position can expect to receive benefits such as generous vacation, holidays, and other paid time off, competitive insurances and savings accounts, and employer sponsored retirement benefits.
If you have questions, you may email hrstaff@slh.wisc.edu or call Kelsey Bailey, 608-262-5594.
Kelsey Bailey
kelsey.bailey@slh.wisc.edu
608-262-5594
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number
IT Professional II(IT081)
A521080-WI STATE LAB OF HYGIENE/INFORMATION TECHNOLOGY
University Staff-Ongoing
261196-CP
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
