What are the responsibilities and job description for the Client Experience Representative position at Unum Group?
A company is looking for a Client Experience Representative I to provide exceptional service and support to clients and partners.Key ResponsibilitiesEngage in continuous education to maintain knowledge of voluntary benefits and group administrationDevelop and strengthen relationships with plan administrators, brokers, and partnersResearch and resolve service issues while promoting digital tools to enhance customer satisfactionRequired QualificationsBachelor's degree preferred or equivalent experience3 years of experience in customer serviceSolid understanding of the marketplace and challenges faced by plan administratorsDemonstrated critical thinking and decision-making abilitiesStrong analytical skills and ability to manage a complex workload under pressure
