What are the responsibilities and job description for the Crisis Clinician, Supervisor - resolve Crisis Services position at UPMC?
Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinician Supervisor to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.
For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services
**This position is Sign on Bonus eligible. $3,500 for a 2 year commitment or $5000 for a 3 year commitment**
Under the direction of the Crisis Program Coordinator this position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.
Responsibilities:
- Works with the Clin III to increase staff retention, manage or address staffing corrective actions
- Provides supervision
- Provides oversight of staff development/ training, building initiatives
- Works with the training team to develop trainings for staff, new hire onboarding/ orientation
- Participates in case consultation(s)
- Works with the Clin III to increase the expansion in walk in/ residential, decrease overtime across the departments
- Identify areas of improvement and or need
- Collaborates with senior leadership
- Participates in high utilizer meetings
- Manages crisis situations effectively
- Participates in building wide meetings with senior leadership.
- Project and Program analysis
- Oversight and participates in building wide quality initiatives
Salary : $1,000 - $1,000,000
