Director, Operations - Primary Care

UPMC is excited to invite you to apply for the Director of Operations position! This full-time role requires frequent travel to our Primary Care practice locations, primarily in Erie County. The position offers a Monday to Friday schedule, with day shift hours from 7 AM to 5 PM—no weekends or holidays required. We are seeking a candidate with medical office experience, ready to work with a dynamic Physician Network and contribute to the continued success of our operations. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Supervise coding and charge entry staff to improve revenue processes and address insurance and reimbursement issues within community-based BU.
• Foster a culture of service excellence by consistently meeting internal and external customer requirements.
• Lead assigned committees and oversee special project activities, providing direction and leadership.
• Implement and evaluate quality initiatives to improve patient outcomes, including patient access and satisfaction efforts.
• Collaborate with managers and division chiefs to develop action plans that exceed customer expectations and improve service levels.
• Develop, monitor, and manage BU operating and capital budgets, ensuring compliance with financial goals across departments.
• Oversee charge lag processes to ensure timely fee entry into EPIC systems and maximize reimbursement strategies.
• Manage human resources functions within BU, including recruitment, performance evaluations, and staff mentoring, while ensuring compliance with regulatory standards.