What are the responsibilities and job description for the Dispatcher - Level I position at UPMC?
WCA Services is seeking a Dispatcher - Level I to join their team! This is a full-time position and will be scheduled for 12-hour shifts. Some weekends will be required as well. The Dispatcher - Level I operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Other tasks include:
- Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions.
- Obtains appropriate information to facilitate insurance or payment processes.
- Keyboarding skills to perform computer aided dispatch and map street search and filing.
- Must be able to multi-task.
Apply today to join a great team and start a rewarding career!
Responsibilities:
- Responsible to call-in personnel in times of urgent need per crew chief?s instructions.
- Communicates with WCA security re Starflight, JMHC transfers and general safety.
- Fills open staffing shifts in the absence of staffing coordinator.
- Communicates with Crew Chiefs and other supervisors re system status needs.
- Communicates with PSAP?s and other Public safety entities.
- Monitors WCA alarm system and takes appropriate action as required.
- Maintains sufficient knowledge of billing practices to process calls for service.
- Able to access mission critical data for Starflight, MCI?s etc.
- Handles all communications with proper radio/telephonic etiquette and courtesy.
- Efficiently receives and handles incoming phone and radio requests for service.
- Dispatches appropriate resources in response to requests via radio, phone or pager.
- Responsible for intake of call requests and scheduling for future service.
- Receives radio calls from outside ambulance services for `patching? to the WCA ED.
- Enters calls / data into computer system.
Salary : $1 - $1,000,000
