What are the responsibilities and job description for the EMS Communications Specialist (Dispatch) position at UPMC?
Join Our Community!
ANCC Magnet designated UPMC Passavant is currently hiring a Part-Time EMS Communication Specialist to support our Dispatch department at the McCandless location.
Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.
Responsibilities:
- Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
- Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
- Receive emergency calls and process appropriately
- Provide exceptional customer service according to UPMC policies and procedures
- Receive and document medical command reports and notify the emergency department
- Monitor hospital alarm systems
- Coordinate medical command requests from paramedic to physician and document the request
- Process incoming calls
- Document all information in the Zoll Right Cad system
- Efficiently process medically necessary patient transportation requests on a timely basis.
- Receive hospital condition codes and send out notification page per policy and procedure
- Perform hospital operator duties on the overnight shift
Salary : $18 - $28
