Laboratory Support Technician

Do you want to become a life changer? We invite you to consider joining our UPMC Hamot Lab team as a Laboratory Support Technician! In this full-time role that serves our day shift with rotating weekends and holidays, there is an opportunity to partner with a multidisciplinary team to support analytic activities that are critical to specimen analysis and providing supreme patient care.  

Common Activities in Role:

• Client Communication: Respond to telephone inquiries, provide status updates on specimen analysis, and guide callers to additional resources as necessary.
• Specimen Handling: Manage the reception, organization, preparation, and distribution of specimens to designated laboratory areas, ensuring they are ready for analysis.
• Specimen Preparation: At designated workstations, prepare specimens for analysis, which includes creating worklists, verifying specimen integrity, aliquoting, and loading/unloading onto instruments.
• Microscopic and Microbiological Tasks: Produce microscopic slides and inoculate specimens into microbiological media as required.
• Customer Service Excellence: Uphold a service-oriented demeanor, characterized by courtesy, respect, enthusiasm, and a consistently positive attitude.
• Instrument Maintenance: Conduct routine and straightforward maintenance of laboratory instruments following specific protocols and document temperature readings when required.
• Inventory Management: Assist in restocking laboratory supplies to maintain adequate levels and organize storage areas for supplies at room temperature, refrigerated, or frozen conditions.
• Reagent Preparation: Prepare and restock reagents and consumables for laboratory instruments as needed.
• Quality Assurance: Execute assigned quality assurance (QA) and quality control (QC) procedures to maintain laboratory standards.
• Specimen Management: Facilitate the storage and retrieval of specimens and slides.
• Workflow Monitoring: Review pending work lists, address any outstanding tasks, and ensure all work is processed.
• Environmental Safety: Maintain a clean and orderly work environment, decontaminate areas as required, and manage laboratory glassware cleanliness, including residue testing.
• Safety Equipment Maintenance: Perform regular testing and cleaning of emergency eyewashes and showers.
• Waste Management: Sort and dispose of laboratory waste according to established safety protocols.
• Logistical Support: Transport specimens and deliver supplies off-site as needed.