What are the responsibilities and job description for the Patient Relations Coordinator position at UPMC?
UPMC Presbyterian is hiring a Patient Relations Coordinator to join their team! This position will work four, 10-hour shifts, with rotating days. Shift times will be 9:30am-8:00pm or 10:00am-8:30pm. There is also an opportunity to work from home one day a week! If you are interested in learning more about this position, apply today!
Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.
Responsibilities:
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
- Carry out requirements of complaint management policy and procedure.
- Participate in care conferences as a support person for family members, aiding in understanding, interpreting, and organizing information for inquiry resolution.
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
Salary : $1,000 - $1,000,000
