Patient Services Representative- Ellwood City

UPMC Steel City Internal Medicine is hiring a full-time Patient Services Representative for their Ellwood City office. This is a Monday-Friday, daylight position. No Weekends or Holidays!

Responsibilities:

• provide a warm greeting for all patients
• guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout. Schedule or connect patients to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits. Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. 
• Appropriately distribute / triage phone calls to other areas and/or clinical providers. Assist with administrative duties in the office including but not limited to scanning medical records and faxing
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.