What are the responsibilities and job description for the Telephone Operator position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Shift is 7:00am-3:30pm
Working every 3rd holiday and weekend is required.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Salary : $17 - $26
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