What are the responsibilities and job description for the Counter Service position at Upper Crust Pizza & Chicken?
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem.
· Recommend potential products or services to management by collecting customer information.
· Contribute to team effort by accomplishing related results as needed.
· Manage large amounts of incoming calls.
· Identify and assess customers' needs to achieve satisfaction.
· Build sustainable relationships of trust through open and interactive communication.
· Provide accurate, valid, and complete information by using the right methods/tools.
· Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
· Follow communication procedures, guidelines, and policies.
· Go the extra mile to engage customers.
· Resolve customer complaints via phone.
· Greet customers warmly.
· Assist with placement of orders.
· Advise on company information.
· Take payment information and other pertinent information such as addresses and phone numbers.
· Place or cancel orders.
