What are the responsibilities and job description for the Restaurant Host/Hostess position at Upperroom Commons?
Overview
We are seeking a friendly, professional, and organized Host/Hostess to join the opening team of our new restaurant. As the first point of contact for our guests, this role is essential in creating a welcoming and positive dining experience. The Host/Hostess will manage guest flow, support front-of-house operations, and help set service standards from the ground up. Paid training will be provided on service procedures, guest engagement expectations, and restaurant operations prior to opening.
Key Responsibilities
- Greet guests promptly and courteously, creating a warm and welcoming first impression
- Manage reservations, wait lists, and seating arrangements to ensure smooth and efficient service flow
- Escort guests to tables and provide menus while communicating relevant information to servers
- Answer phones, take reservations, and respond to guest inquiries professionally
- Coordinate with servers, managers, and kitchen staff to manage table availability and guest needs
- Maintain cleanliness and organization of the host stand, lobby, and entry areas
- Monitor dining room activity to ensure guest satisfaction and assist with resolving minor concerns
- Follow all service standards, policies, and safety procedures
Qualifications and Experience
- Previous customer service or hospitality experience preferred, but not required
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to remain calm, organized, and friendly in a fast-paced environment
- Strong attention to detail and time management skills
- Ability to work as part of a team and take direction from management
- Availability to work nights, weekends, and holidays as needed
Why Join Us
This is an exciting opportunity to be part of a restaurant opening and help shape the guest experience from day one. We offer paid training, a supportive team environment, and opportunities for growth within the restaurant. If you enjoy working with people and take pride in providing excellent hospitality, we encourage you to apply.
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25