What are the responsibilities and job description for the Hospital Patient Services Clerk 2 position at Upstate Medical University?
Job Summary
Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (CT, MRI, Ultrasound, Fluoroscopy, Women’s Imaging, etc). Coordinate schedules across multiple locations for Upstate Radiology locations: UH, CGH, Nappi Wellness Institute, UHCC, and 550 Harrison. Utilizing an in-depth understanding of the scheduling requirements for each area, and an extensive knowledge of hospital and departmental services, will ensure the patient is scheduled in the appropriate place/time and all pre-requisites are met. Responsible for obtaining accurate and complete order information at the time of scheduling, requesting additional information/documentation and pertinent medical records if needed, entering patient demographic information, insurance information and authorizations details, and communicating detailed appointment information and preparation instructions to referring provider’s office or patient. Must be articulate and demonstrate excellent customer service skills, presenting a positive image to all callers, including but not limited to referring physicians, patients, and office personnel. Must have the ability to accurately keyboard while talking simultaneously to patients and providers to ensure accurate and complete documentation of the interaction at the time of closure of the call. Must have the ability to multitask and oscillate between callers with a variety of needs utilizing tact, diplomacy, and ability to prioritize. Will need to become proficient managing multiple scheduling, registration, and call center applications.
Minimum Qualifications
For consideration for this title, you must meet one of the following minimum qualifications:
NYS Department of Civil Service Eligible list or eligible for transfer
Or
Promotional
You must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1
Or
Open Competitive (Non-competitive, NY HELPS) Qualifications
Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting.
Work Days
Schedule based on a 40-hour work week, Monday – Friday, day shift, 9:00 am - 5:30 pm. Call Center hours are 7:00 am - 5:30 pm. May be asked to work outside of normal shift as staffing necessitates. Some telecommuting possible with approval.
Message To Applicants
The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.
Position Status: Permanent
Salary: $41,399
Recruitment Office: Human Resources
Executive Order
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (CT, MRI, Ultrasound, Fluoroscopy, Women’s Imaging, etc). Coordinate schedules across multiple locations for Upstate Radiology locations: UH, CGH, Nappi Wellness Institute, UHCC, and 550 Harrison. Utilizing an in-depth understanding of the scheduling requirements for each area, and an extensive knowledge of hospital and departmental services, will ensure the patient is scheduled in the appropriate place/time and all pre-requisites are met. Responsible for obtaining accurate and complete order information at the time of scheduling, requesting additional information/documentation and pertinent medical records if needed, entering patient demographic information, insurance information and authorizations details, and communicating detailed appointment information and preparation instructions to referring provider’s office or patient. Must be articulate and demonstrate excellent customer service skills, presenting a positive image to all callers, including but not limited to referring physicians, patients, and office personnel. Must have the ability to accurately keyboard while talking simultaneously to patients and providers to ensure accurate and complete documentation of the interaction at the time of closure of the call. Must have the ability to multitask and oscillate between callers with a variety of needs utilizing tact, diplomacy, and ability to prioritize. Will need to become proficient managing multiple scheduling, registration, and call center applications.
Minimum Qualifications
For consideration for this title, you must meet one of the following minimum qualifications:
NYS Department of Civil Service Eligible list or eligible for transfer
Or
Promotional
You must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1
Or
Open Competitive (Non-competitive, NY HELPS) Qualifications
Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting.
Work Days
Schedule based on a 40-hour work week, Monday – Friday, day shift, 9:00 am - 5:30 pm. Call Center hours are 7:00 am - 5:30 pm. May be asked to work outside of normal shift as staffing necessitates. Some telecommuting possible with approval.
Message To Applicants
The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.
Position Status: Permanent
Salary: $41,399
Recruitment Office: Human Resources
Executive Order
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Salary : $41,399
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