What are the responsibilities and job description for the IMT Clinical Support Representative position at Upstate Public Health?
- Syracuse
- Administrative, Secretarial & Clerical
- Information Management & Technology
- Full-time
- Opening on: May 7 2025
- IMT-Rev Cycle & Training
- State of New York
- TH Instructional Support Associate, NSSL2
- 84707
- UUP (State University Professional Services Unit)
Job Summary
The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.
Minimum Qualifications
Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Work Days
Rotating shifts and on-call and weekends/holidays
Message To Applicants
This is a temporary position due to leave.
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
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