What are the responsibilities and job description for the Customer Service Representative position at Upstate Shredding?
Weitsman Recycling is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers interacting with our recycling facilities.
Responsibilities
Responsibilities
- Customer Assistance: Assist customers in person, over the phone, and via email with inquiries, requests, and concerns related to recycling services, pricing, and procedures. Provide accurate and timely information to address customer needs effectively.
- Order Processing: Process orders for recycling services, including scheduling pickups, issuing containers, and arranging transportation as needed. Ensure that customer requests are fulfilled promptly and accurately.
- Billing and Payments: Handle billing inquiries, process payments, and reconcile customer accounts. Maintain accurate records of transactions and ensure that customer invoices are processed in a timely manner.
- Issue Resolution: Address customer complaints and resolve issues in a professional and courteous manner. Investigate problems, escalate complex issues to appropriate departments, and follow up with customers to ensure satisfaction.
- Sales Support: Assist with sales inquiries and promotions, providing product information and pricing quotes to potential customers. Collaborate with sales team members to generate leads and expand the customer base.
- Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback, trends, and satisfaction levels to identify areas for improvement.
- Quality Assurance: Ensure that all customer interactions adhere to company policies, procedures, and quality standards. Strive to deliver exceptional service that exceeds customer expectations and contributes to overall customer loyalty and retention.
- High School diploma or equivalent; additional education or training in customer service is a plus.
- Must be available to work a minimum of 40 hours and weekends.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in computer applications, including Microsoft Office and customer relationship management (CRM) software.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Problem-solving skills and the ability to remain calm and composed under pressure.
- Competitive pay rates
- Health and dental insurance
- 401(k) retirement plan
- Paid time off
- Opportunities for career advancement and professional development
Salary : $17