What are the responsibilities and job description for the Operations Manager position at Uptown Alley_Uphoff Ventures LLC?
Benefits:
- Fun and Exciting Work Environment
- Culture & Community - engaging team events, monthly team recognition
- 401k, Roth IRA
- Financial Security - competitive salary, incentive bonus structure
- Generous Paid Time Off Policies
- Work-Life Balance - Flexible working schedule
- Paid Parental Leave
- Health & Wellbeing - company sponsored health and vision insurance
- Professional Development
Role Purpose:
The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.
Key Responsibilities:
The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.
Key Responsibilities:
- Strategic and Financial Management
- Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
- Accountable to maximize daily sales and effectively manage costs, labor and cash control
- Manage department labor costs within acceptable budgets
- Operational Management
- Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
- Ensure site inspections are within acceptable standards
- Conduct daily “venue walks”- report any issues to the GM or AGM
- Assist in managing daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product
- Manage organization and cleanliness of departmental areas
- Staff Management
- Hire, train, and develop staff, ensuring they provide exceptional service
- Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
- Handle disciplinary actions when necessary
- Foster a team -oriented, positive work environment
- Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety
- Customer Service
- Ensure guest satisfaction by addressing and resolving complaints promptly
- Monitor customer feedback and use insight to improve service quality and experience
- Develop and oversee loyalty and rewards programs to encourage repeat business
Education & Qualifications:
- Highschool or GED equivalent.
- Must be 21 years old.
- Must be able to work up to fifty hours per week.
- Able to lift up to 50 lbs, Able to stand for long periods of time.
- Desirable - AA or BA in business management or relevant discipline.
Experience:
- Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.
- Experience in a high-volume restaurant or family entertainment center environment.
- Desirable - Previous experience in a leadership role at an FEC or restaurant
Skills & Competencies:
- Excellent verbal and written communication skills
- Time management skills
- Leadership skills
- Meticulous attention to detail
- Organizational skills
- Problem solving skills
- Customer service skills
- Adaptability
- Understanding of safety and overall health and safety compliance
- Desirable - Basic understanding of financial management and basic financial principals
- Technological Proficiency
- Basic payroll and HRIS platform understanding
- Basic working knowledge of our Customer Relationship Management (CRM) Software
- Working knowledge of our Point-of-Sale (POS) Systems
- Working knowledge of reservation and booking software
- Intermediate skills with Microsoft office, and Windows based PCs
- Desirable - basic Social Media proficiency
Personal Qualities:
- Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor
Languages:
- English
- Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests
Salary : $55,000 - $60,000